Shipping & Return Policy
ORDERS AND PAYMENTS
Where can i purchase Drop Bijoux?
Drop Bijoux is available at WWW.DROPBIJOUX.COM
What payment methods do you accept?
We accep, Visa, American Express, Mastercard, Apple Pay and Google Pay.
You also have the option to pay with PayPal.
What currency do you charge?
British Pound (£) .
What are your materials made of?
The elements are made from aluminum, the components are made from aluminum and the crystal are Swarovski Elements. All the Drop bijoux jewels are nickel free and waterproof.
How engraving are made?
The letters are stamped one letter at a time the old fashioned way, therefore some irregularities are consistent with this process. Giving each piece it's individual character. Hand stamped jewelery is the process of crafting by hand.
When will my order arrive?
Within 5-7 business days from your purchase.
With TRACKED AND SIGNED, average delivery time for Domestic Orders (UK) is 1-2 business days.
With INTERNATIONAL TRACKED AND SIGNED, average delivery time for International is 5-10 business days, but it could take up to two weeks.
Please feel free to contact us if you have any other questions. Have the Order Number of the person who purchased the item (s) on hand when you do.
This article was written in the United Kingdom.
if you need a particular day for your order we will send you an email!
How much does it cost?
Tracked and Signed Shipping / UK; 1/2 working days delivery.
International Tracked and Signed Shipping / Europe; 5/10 workings day delivery.
How can i track my order?
Via e-mail once the package is sent.
RETURN AND EXCHANGE
What if the item is received damaged or faulty?
We will happily replace the damaged item or reship an item if you received something incorrectly
What if is an error with my purchase?
We are unable to issue refunds or exchanges as custom-made for you. In very rare circumstances, we will be happy to remake your piece.
To return an item. We can verify the error. When you return the item please state the reason for the return and highlight the error in your message. Please ensure we are able to track your return.
How can I cancel or change my order?
Once you have placed an order on our site you will receive a confirmation email. To cancel an order please email us at firstname.lastname@example.org immediately. Once you have received a tracking number you will be unable to be canceled.
INTERNATIONAL DUTIES AND TAXES
When receiving an international order, customers are responsible for any additional taxes. We currently ship from London, United Kingdom.